bongo plus Terms and Conditions — Rules for Philippine Players

1. Introduction

These Terms and Conditions ("Terms") govern the relationship between you ("the Member," "you," or "your") and bongo plus ("we," "us," "our," or "the Platform") in connection with your use of the bongo plus website, its games, betting services, promotions, and any related features available at bongoplus.best.

bongo plus is an online gaming and sports betting platform designed for adult players in the Philippines. By completing the registration process and using any part of the bongo plus platform, you confirm that you:

• Have read and understood these Terms in full.
• Agree to be legally bound by them.
• Meet all eligibility requirements described in Section 2.

If you do not agree with any part of these Terms, do not register and do not use the bongo plus platform. These Terms apply alongside any specific rules, promotional terms, or game-specific rules that may be published on the platform from time to time. In the event of a conflict, the more specific rule applies to the relevant situation.

2. Eligibility

To register and use bongo plus, you must meet all of the following conditions:

• Age: You must be at least 21 years old. This is the minimum legal gambling age in the Philippines. bongo plus strictly enforces this requirement and will close accounts found to belong to individuals under the legal age, returning any deposited funds to the verified payment source.
• Jurisdiction: You must be accessing bongo plus from a jurisdiction where online gaming is legal for your personal use. It is your responsibility to verify that using the platform is lawful in your location.
• One account per person: Each individual may hold only one bongo plus account. Operating multiple accounts — whether in your own name or using another person's details — is a breach of these Terms and grounds for permanent account closure and forfeiture of balances.
• Not self-excluded: Individuals who have self-excluded from bongo plus or other gaming platforms in the Philippines are prohibited from registering or re-registering.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. You may not use the platform on behalf of another person.

3. Account Registration

Creating a bongo plus account is free. During registration, you are required to provide accurate, complete, and current information. This includes your legal name, date of birth, contact number, and email address as they appear on your valid Philippine government-issued identification.

3.1 Verification

bongo plus conducts Know Your Customer (KYC) verification as part of our regulatory obligations. You will be required to submit a valid government-issued Philippine ID — acceptable documents include a Philippine passport, driver's licence, SSS ID, UMID, Postal ID, or similar. Proof of address may also be requested.

Verification must be completed before bongo plus will process any withdrawal request. Accounts that remain unverified after a reasonable period may be suspended. Providing false or misleading information during registration or verification is a material breach of these Terms.

3.2 Account security

You are solely responsible for maintaining the confidentiality of your bongo plus login credentials. Do not share your password with anyone, including family members. bongo plus will never ask for your password through any support channel — any such request should be treated as fraudulent and reported to us immediately.

If you believe your bongo plus account has been accessed without your authorisation, contact support immediately. bongo plus is not liable for losses arising from your failure to keep your credentials secure.

3.3 Account information updates

It is your responsibility to keep your bongo plus account information current and accurate. If your contact number, email, or address changes, update your account details promptly. Outdated information may delay support responses or withdrawal processing.

4. Deposits

bongo plus accepts deposits in Philippine Peso (₱) only through the payment channels listed in your account. Currently supported methods include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO online banking, BPI online banking, UnionBank online banking, and Visa/Mastercard bank cards.

4.1 Deposit processing

Deposits made through e-wallets such as GCash and Maya are typically credited to your bongo plus balance within minutes. Bank transfer methods may take longer depending on the processing time of your bank and the payment network used. bongo plus is not responsible for delays caused by third-party payment providers.

4.2 Source of funds

All funds deposited at bongo plus must originate from a payment method registered in your own name. Depositing funds on behalf of another person, or accepting deposits into your bongo plus account from another person's payment method, is prohibited. bongo plus may request source-of-funds documentation at any time as part of our regulatory obligations.

4.3 Minimum deposit amounts

Minimum deposit amounts vary by payment method and are displayed in your bongo plus account at the point of transaction. Always confirm the applicable minimum before initiating a deposit, particularly when using a new payment channel for the first time.

4.4 No deposits from third parties

bongo plus will not accept deposits from payment accounts that do not belong to the registered account holder. Any such deposit may be returned and the associated account reviewed. This rule exists to protect members and to ensure compliance with Philippine anti-money laundering requirements.

5. Withdrawals

Withdrawals from your bongo plus account may only be made to a payment account registered in your own verified name. This is a firm requirement — bongo plus does not process withdrawals to third-party accounts under any circumstances.

5.1 Verification requirement

Account verification (as described in Section 3.1) must be completed before any withdrawal is processed. Submitting your verification documents early — before your first withdrawal request — avoids delays when you want to access your winnings.

5.2 Processing times

bongo plus processes withdrawal requests as promptly as possible. Processing times vary by payment method: e-wallet withdrawals to GCash and Maya are typically faster, while bank transfers via InstaPay or PESONet may take one to three business days depending on your bank. Withdrawal requests submitted on public holidays in the Philippines may experience additional processing time.

5.3 Withdrawal of bonus funds

Bonus funds are subject to the wagering requirements set out in Section 6 before they can be converted to withdrawable cash. Attempting to withdraw bonus funds before wagering requirements are met will result in the bonus portion being removed from your balance. Real-money deposits are not subject to wagering requirements and may be withdrawn at any time (subject to verification).

5.4 Minimum withdrawal amounts

Minimum withdrawal amounts are displayed in your bongo plus account at the point of request. bongo plus reserves the right to review and approve withdrawal amounts in accordance with our regulatory obligations. In cases where large withdrawals are requested, additional verification documentation may be required before processing.

6. Bonuses and Promotions

bongo plus offers bonuses and promotions from time to time. All promotions are subject to specific terms that are published alongside the offer. These Terms and Conditions apply to all bongo plus bonuses in addition to any promotion-specific rules.

6.1 Wagering requirements

Most bongo plus bonuses carry a wagering requirement — a specified multiple of the bonus amount (and in some cases the deposit amount) that must be placed in qualifying bets before the bonus converts to withdrawable funds. The applicable wagering requirement, eligible games, and time limit are stated in each promotion's specific terms. Read them before accepting any bonus.

6.2 Game restrictions

Not all games at bongo plus contribute equally toward wagering requirements. Slots typically contribute 100%, while certain table games, live dealer games, or sports bets may contribute a lower percentage or not at all. Game contribution rates are set out in the specific bonus terms for each promotion.

6.3 One account, one bonus

Each promotion is available once per verified member, household, IP address, and payment method. Attempting to claim the same promotion multiple times through different accounts is a breach of these Terms. bongo plus reserves the right to withhold bonus amounts and winnings where abuse is identified.

6.4 Maximum bet during bonus play

Where a maximum bet restriction applies during bonus wagering, it will be stated in the promotion terms. Placing bets above the maximum permitted amount during active bonus wagering may result in the bonus and associated winnings being voided.

6.5 bongo plus discretion on promotions

bongo plus reserves the right to modify, suspend, or cancel any promotion at any time. Changes will not affect bonus amounts already credited to a member's account at the time of any modification, provided the member continues to meet the applicable terms.

7. Gameplay Rules

By playing any game at bongo plus, you accept the rules of that individual game as set by the game provider. In the case of any discrepancy between the displayed result and the server-side recorded outcome, the server-side result will be treated as definitive.

7.1 Malfunction policy

In the event of a technical malfunction — whether affecting a slot, a live dealer table, or a sportsbook market — bongo plus reserves the right to void bets placed during or immediately following the malfunction. A technical malfunction voids all pay and plays. bongo plus is not liable for losses arising from system failures, network interruptions, or third-party software errors beyond our reasonable control.

7.2 Obvious errors

Where an obvious error occurs — such as a game displaying an incorrect payout table, or a sportsbook offering clearly erroneous odds due to a data feed error — bongo plus reserves the right to void affected bets and correct the error. Deliberately exploiting obvious errors is prohibited conduct under Section 8 of these Terms.

7.3 Live betting

In-play sports bets at bongo plus are accepted based on the live odds displayed at the time the bet is confirmed. Due to the nature of live events, odds may change significantly between the time you initiate a bet and the time it is confirmed. bongo plus will always apply the odds in effect at the moment of final confirmation.

8. Prohibited Conduct

The following actions are strictly prohibited on bongo plus and constitute grounds for immediate account suspension, termination, forfeiture of balances, and reporting to relevant authorities where applicable:

• Creating more than one account or registering using another person's identity or details.
• Using automated software, bots, scripts, or any artificial means to interact with the bongo plus platform.
• Exploiting errors, glitches, or bugs in games or systems, whether discovered accidentally or deliberately sought out.
• Attempting to manipulate game outcomes through collusion with other players, dealers, or any third party.
• Depositing funds derived from illegal activity or using bongo plus for any money laundering purpose.
• Accessing your bongo plus account while self-excluded, or assisting another person to do so.
• Engaging in any form of bonus abuse, including matched betting strategies specifically designed to extract bonus value without genuine recreational play intent where such strategies breach specific promotion terms.
• Attempting to access another member's account.
• Sharing your login credentials or allowing another person to use your bongo plus account.

bongo plus investigates all suspected breaches thoroughly. Where a breach is confirmed, affected winnings and balances will be voided. Legal action may be pursued where warranted.

9. Responsible Gaming

bongo plus is committed to promoting responsible gaming. Our platform is entertainment — not a financial strategy, not a source of income, and not a way to recover money already lost. The following principles and tools form part of our responsible gaming commitment.

9.1 Age verification

bongo plus enforces a strict minimum age of 21 years. Age verification is conducted during the KYC process. Accounts found to belong to individuals under 21 will be closed immediately and deposits returned.

9.2 Deposit limits

Members may set daily, weekly, or monthly deposit limits from within their bongo plus account settings. Limit reductions take effect immediately. Limit increases are subject to a review period before taking effect, giving members time to reconsider.

9.3 Self-exclusion

Any bongo plus member may request self-exclusion through the responsible gaming section of their account. During a self-exclusion period, the member will not be able to log in, deposit, or place bets. bongo plus will not contact self-excluded members with promotional materials. Self-exclusion requests are processed promptly and taken seriously.

9.4 Reality checks and session reminders

Members can activate session time reminders that provide a notification after a chosen period of continuous play. These serve as a simple prompt to pause and reassess, without interrupting the session unless the member chooses to stop.

9.5 Support resources

If gaming has become a concern for you or someone you know, bongo plus encourages reaching out for help. Our responsible gaming page at /responsible-gaming contains further information and guidance relevant to players in the Philippines.

10. Privacy

The collection, storage, and use of your personal data by bongo plus is governed by our Privacy Policy, available at /privacy-policy. By registering with bongo plus, you acknowledge and agree to the practices described in the Privacy Policy. The Privacy Policy forms part of these Terms and Conditions and should be read alongside them.

bongo plus collects personal data for the purposes of account management, regulatory compliance, payment processing, customer support, and responsible gaming obligations. We do not sell personal data to third parties for marketing purposes.

11. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, bongo plus's total liability to any member in connection with the platform is limited to the amount deposited by that member in the thirty (30) days immediately preceding the event giving rise to the claim.

bongo plus is not liable for:

• Any loss of winnings, profits, revenue, or data.
• Indirect, consequential, special, or exemplary damages of any kind.
• Interruptions to the platform caused by third-party providers, network failures, or events outside our reasonable control.
• Losses arising from the member's own breach of these Terms.
• Any loss resulting from the member's failure to maintain account security.

Nothing in these Terms excludes or limits bongo plus's liability for fraud, gross negligence, or any liability that cannot be excluded under Philippine law.

12. Account Termination

12.1 Termination by the member

You may close your bongo plus account at any time by contacting our support team at support@bongoplus.best. Prior to closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to your verified payment method after standard verification checks are completed.

12.2 Termination by bongo plus

bongo plus reserves the right to suspend or permanently close any account at any time where there is a reasonable belief that the member has breached these Terms, provided false registration information, engaged in prohibited conduct, or where continued operation of the account poses a regulatory, legal, or security risk to the platform or other members.

Where an account is closed due to a breach of these Terms, bongo plus may withhold all or part of the balance depending on the nature of the breach. Members will be notified of account closure and the reason, except where notification would compromise an ongoing investigation.

12.3 Dormant accounts

Accounts that have had no login activity for twelve (12) consecutive months are classified as dormant. bongo plus may apply a dormancy administration fee to dormant accounts in accordance with our published fee schedule. Members will be notified in advance of any dormancy fee being applied.

13. Disputes

If you have a complaint or dispute regarding your bongo plus account, a game result, a transaction, or any aspect of the platform, please follow the process below:

1. Contact support first. Submit your complaint to support@bongoplus.best with full details — your account information, the date and time of the relevant event, the amount involved, and a clear description of the issue. We aim to acknowledge all complaints within 24 hours.
2. Escalation. If your complaint is not resolved to your satisfaction through initial support contact, you may request escalation to a senior member of the bongo plus team. Please indicate clearly in your follow-up that you are requesting an escalation review.
3. Regulatory recourse. If a dispute cannot be resolved through the internal process, you may seek recourse through the applicable Philippine gaming regulatory authority in accordance with the platform's licence terms.

Disputes related to game outcomes must be raised within seven (7) calendar days of the relevant game round or event. bongo plus will not review disputes raised outside this timeframe unless exceptional circumstances apply.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising from these Terms that cannot be resolved through the dispute process in Section 13 will be subject to the exclusive jurisdiction of the courts of the Philippines.

bongo plus operates in compliance with applicable Philippine gaming regulations. Members are responsible for ensuring that their use of the platform is lawful in their own jurisdiction.

15. Contact Us

For any questions about these Terms and Conditions, or to raise a complaint, please contact the bongo plus support team:

• Email: support@bongoplus.best
• Website: bongoplus.best
• FAQ page — /faq

bongo plus support is available to assist members with any query related to these Terms. We aim to provide clear, helpful, and timely responses to all enquiries from our Filipino members.