bongo plus Privacy Policy — How We Protect Your Data
At bongo plus, we take the privacy of our members seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data. We have written this in plain language — not dense legal jargon — because we think every Filipino player deserves to understand how their information is being handled.
This Policy applies to all members who have registered a bongo plus account and to any visitor who browses the bongoplus.best website. It forms part of our Terms and Conditions, which are available at /terms-conditions.
Your data, your rights. Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to know what personal data bongo plus holds about you, to correct it, and in certain circumstances to request its deletion. These rights are explained in full in Section 9 of this Policy.
Your data is encrypted
All personal data transmitted to and from the bongo plus platform is protected by TLS encryption. Stored data is encrypted at rest. We do not expose your personal details through the platform interface beyond what is necessary for your account to function.
We never sell your data
bongo plus does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share data where it is required by law, for payment processing, or as outlined in this Policy.
Philippine Data Privacy Act
bongo plus collects and processes personal data in compliance with Republic Act No. 10173 and its Implementing Rules and Regulations. As a Filipino player, you are protected by these rules when you use our platform.
Minimal data collection
We only collect personal data that is genuinely needed — for account management, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake.
Marketing opt-out
Promotional communications from bongo plus are opt-in where possible. You can update your marketing preferences at any time through your account settings or by contacting support@bongoplus.best.
Clear retention periods
We do not hold your personal data indefinitely. Retention periods are based on regulatory requirements and legitimate business need. When data is no longer needed, it is securely deleted or anonymised.
1. Who We Are
bongo plus operates the online casino and sports betting platform accessible at bongoplus.best. For the purposes of the Philippine Data Privacy Act of 2012 and this Privacy Policy, bongo plus is the personal information controller responsible for the personal data of members and visitors who use the platform.
When we refer to "bongo plus," "we," "us," or "our" in this Policy, we mean the platform operator. When we refer to "you," "your," or "the member," we mean any individual who has registered an account or who browses the bongoplus.best website without an account.
Our designated Data Protection Officer can be reached at support@bongoplus.best. If you have any questions about how bongo plus handles your personal data, contacting our Data Protection Officer is the right first step.
2. What Personal Data We Collect
bongo plus collects only the personal data that is necessary for the purposes described in this Policy. The following table summarises the categories of data we collect and why:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact data | Mobile number, email address, residential address | Account communication, support, transaction notifications |
| Verification documents | Scanned or photographed Philippine government ID, proof of address | Regulatory KYC compliance, withdrawal verification |
| Financial data | Payment method details (e-wallet account numbers, bank details), deposit and withdrawal history | Payment processing, fraud prevention, AML compliance |
| Gaming activity data | Game history, bet amounts, session durations, win/loss records | Account management, responsible gaming monitoring, dispute resolution |
| Technical data | IP address, device type, operating system, browser type, session logs | Platform security, fraud detection, technical support |
| Communication data | Support chat logs, email correspondence, complaint records | Customer support, dispute resolution, quality assurance |
| Marketing preferences | Opted-in promotional channels, communication preferences | Sending relevant promotions to members who have opted in |
We do not collect sensitive personal information — such as health data, political opinions, or religious beliefs — unless it is directly relevant to a specific regulatory obligation (for example, responsible gaming assessment in exceptional circumstances).
3. How We Collect Your Data
bongo plus collects personal data through the following channels:
3.1 Directly from you
The majority of the personal data we hold is provided directly by you during the registration process, during identity verification (KYC), when you make deposits or request withdrawals, when you contact customer support, and when you participate in promotions or the Refer a Friend programme.
3.2 Automatically through your device
When you visit bongoplus.best or use the bongo plus platform, certain technical data is collected automatically. This includes your IP address, device identifiers, browser type and version, operating system, pages visited, and session duration. This data is collected to ensure platform security, detect unauthorised access, and improve the technical performance of bongo plus on Philippine mobile networks and devices.
3.3 From third-party providers
bongo plus may receive limited data from third parties in specific circumstances — for example, from payment processors confirming a transaction, from identity verification service providers during KYC, or from fraud prevention services. Any third-party data source used by bongo plus is required to handle data in compliance with applicable privacy laws.
3.4 Cookies and tracking technologies
bongo plus uses cookies and similar technologies as described in Section 10 of this Policy. These help the platform function correctly, remember your preferences, and assist with security.
4. Why We Use Your Personal Data
bongo plus uses the personal data it collects for specific, legitimate purposes. We do not use your data for purposes beyond those listed here without first obtaining your consent or establishing a new lawful basis.
- Account management: To create and maintain your bongo plus account, process your login, and manage your account settings and preferences.
- Identity verification (KYC): To verify your identity and age as required by our gaming licence and Philippine anti-money laundering regulations. This includes reviewing submitted ID documents and, in some cases, conducting enhanced due diligence on high-value accounts.
- Payment processing: To process deposits and withdrawals through your chosen Philippine payment channel — GCash, Maya, GrabPay, Coins.ph, bank transfers, or card payments.
- Regulatory compliance: To fulfil our obligations under Philippine gaming regulations, the Anti-Money Laundering Act, and the Data Privacy Act. This includes maintaining records as required by regulators and cooperating with lawful requests from authorities.
- Responsible gaming: To monitor gaming activity for signs of problem gambling, to apply deposit limits and self-exclusion settings, and to provide the responsible gaming tools available in your bongo plus account.
- Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and misuse of the platform.
- Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance.
- Marketing communications: To send you promotional information about bongo plus offers and games — only where you have opted in to receive such communications. You can opt out at any time.
- Platform improvement: To analyse aggregated, anonymised usage data to improve the performance and features of the bongo plus platform.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act, bongo plus processes your personal data on the following legal bases:
- Contract performance: Processing necessary to fulfil the Terms and Conditions agreement between you and bongo plus — including account management, payment processing, and game provision.
- Legal obligation: Processing required to comply with Philippine law — including KYC, anti-money laundering obligations, responsible gaming requirements, and responses to lawful regulatory or law enforcement requests.
- Legitimate interests: Processing necessary for bongo plus's legitimate business interests where these are not overridden by your privacy rights — including fraud prevention, platform security, and improving our services.
- Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time without it affecting your account or access to the platform.
6. Sharing Your Personal Data
bongo plus does not sell your personal data. We share your data only in the limited circumstances described below:
6.1 Service providers
bongo plus works with trusted third-party service providers who assist in operating the platform. These include payment processors (for GCash, Maya, bank transfer, and card transactions), identity verification providers, game software providers, customer support platform providers, and IT security services. All third-party service providers are contractually required to process data only for the purposes we specify and in compliance with applicable privacy law.
6.2 Regulatory and law enforcement authorities
bongo plus will disclose personal data to regulators, gaming authorities, law enforcement, or other government bodies in the Philippines when required to do so by law or a valid legal order. We will not disclose more information than is required by the applicable legal obligation.
6.3 Fraud prevention and AML
Where bongo plus is required to report suspected fraudulent activity or money laundering under Philippine law, relevant data may be shared with the Anti-Money Laundering Council (AMLC) or other authorised bodies.
6.4 Business transfers
In the event that bongo plus or any part of its operations is acquired by or merged with another entity, personal data held by bongo plus may be transferred as part of that transaction. Members will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
bongo plus does not transfer your personal data outside the Philippines to overseas recipients unless adequate privacy protections are in place and any required regulatory approvals have been obtained.
7. How Long We Keep Your Data
bongo plus retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
- Account and identity data: Retained for the duration of your active bongo plus account, plus a minimum of five (5) years following account closure, as required by anti-money laundering regulations.
- Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with Philippine regulatory requirements.
- Gaming activity logs: Retained for the duration of your active account and for up to three (3) years following account closure, for dispute resolution and responsible gaming purposes.
- Customer support communications: Retained for up to three (3) years from the date of the relevant interaction.
- Technical and log data: Retained for up to twelve (12) months for security and fraud monitoring purposes, after which it is deleted or anonymised.
- Marketing preference data: Retained until you withdraw consent or close your account, whichever is earlier.
When personal data is no longer required, bongo plus securely deletes or anonymises it so that it can no longer be linked to you as an individual.
8. How We Protect Your Data
bongo plus applies technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These include:
- TLS encryption for all data in transit between your device and the bongo plus platform.
- Encryption of sensitive personal data stored in our systems.
- Access controls limiting which staff and systems can access personal data, based on the principle of least privilege.
- Regular security assessments and monitoring of our systems for unauthorised access or suspicious activity.
- Staff training on data protection obligations and handling procedures.
- Incident response procedures to detect, investigate, and address data security incidents promptly.
While bongo plus takes these measures seriously, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, bongo plus will notify the National Privacy Commission and affected members in accordance with the requirements of the Philippine Data Privacy Act.
Your own account security matters too. Use a strong, unique password for your bongo plus account. Do not share it with anyone. If you believe your account has been accessed without your permission, contact us at support@bongoplus.best immediately.
9. Your Data Rights
Under the Philippine Data Privacy Act, you have specific rights regarding the personal data bongo plus holds about you. Here is what each right means in practice:
Right to be informed
To know what data bongo plus holds about you and how it is being used. This Policy is part of how we fulfil this right.
Right of access
To request a copy of the personal data bongo plus holds about you. Submit requests to support@bongoplus.best.
Right to correction
To ask bongo plus to correct inaccurate personal data held about you. Update basic details directly in your account settings.
Right to erasure
To request deletion of your personal data in certain circumstances. Note that regulatory retention requirements may apply.
Right to object
To object to processing based on legitimate interests, including direct marketing. Opt out of marketing at any time through account settings.
Right to portability
To receive your personal data in a structured, commonly used format in circumstances where portability applies under the Data Privacy Act.
To exercise any of these rights, contact the bongo plus Data Protection Officer at support@bongoplus.best. Please include your account details and a clear description of the right you wish to exercise. bongo plus will respond within a reasonable timeframe in accordance with the Data Privacy Act, and will not charge a fee for handling data rights requests in most circumstances.
If you are not satisfied with how bongo plus has handled a data rights request or a complaint about your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
10. Cookies and Tracking Technologies
bongo plus uses cookies and similar technologies — small text files stored on your device — to make the platform work correctly, remember your preferences, and assist with security and analytics. The categories of cookies we use are:
Strictly necessary cookies
These cookies are essential for the bongo plus platform to function. They manage your logged-in session, maintain security tokens, and enable core platform features. You cannot opt out of strictly necessary cookies while using the platform — without them, basic functionality such as staying logged in would not work.
Preference cookies
These cookies remember choices you have made on bongo plus — such as your preferred game lobby view or notification settings — so you do not have to reconfigure them each time you visit.
Analytics cookies
bongo plus uses aggregated, anonymised analytics data to understand how members navigate the platform, which features are most used, and where technical performance can be improved. Analytics cookies do not identify you as an individual.
Security cookies
These assist with detecting and preventing fraudulent access to bongo plus accounts, including identifying unusual login patterns or suspicious activity from specific devices or IP addresses.
Managing cookies
You can control non-essential cookies through your browser settings. Most browsers allow you to view, block, and delete cookies. Blocking certain cookies may affect how well the bongo plus platform functions on your device. For mobile browsers on Philippine Android devices, cookie settings are typically found under the browser's Privacy or Site Settings menu.
11. Minors
bongo plus is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. The platform includes age verification controls at registration, and accounts found to belong to minors are closed immediately.
If you believe that a minor has registered an account or submitted personal data to bongo plus, please contact us immediately at support@bongoplus.best so we can investigate and take appropriate action.
12. Changes to This Privacy Policy
bongo plus may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or in applicable Philippine law. When we make significant changes, we will notify active members by email or through an in-platform notification before the changes take effect.
The "Last updated" date at the top of this page always shows when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the bongo plus platform after any update constitutes acceptance of the revised Policy.
If you disagree with a material change to this Policy, you may close your account by contacting support@bongoplus.best. Your account balance will be returned to your verified payment method following standard verification procedures.
13. Contact Us About Privacy
For any questions, concerns, or requests related to this Privacy Policy or your personal data at bongo plus, please contact:
- Data Protection Officer — bongo plus
- Email: support@bongoplus.best
- Website: bongoplus.best
- Frequently Asked Questions — /faq
We aim to respond to all privacy-related enquiries within five (5) business days. For formal data rights requests under the Data Privacy Act, we will respond within the timeframe required by law.
If you believe bongo plus has not adequately addressed a privacy concern, you have the right to file a complaint directly with the National Privacy Commission of the Philippines.
Play at bongo plus with confidence
Now you know how bongo plus handles your personal data. We built our privacy practices around what Filipino players deserve — transparency, security, and real control over their own information.